Frequently Asked Questions
You earn points every time you shop with us, as well as for completing certain actions (like signing up or referring friends). You can then redeem those points for discounts and rewards.
You can earn points by making purchases on Blacksmith Store. Once checkout has been completed and the returns window has ended, you will receive your points. Earn 1 point for every £1 spent.
Points are added after your purchase is completed and the return window has closed.
Log into your account and visit the rewards section to exchange your points for discount codes or other rewards.
Yes, your points will expire one calendar year after your purchase.
This depends on our current promotions. In most cases, only one discount code can be used per order.
Once points are redeemed for a reward, they usually can’t be returned. Please double-check before redeeming.
If you have any questions, our support team is happy to help, just get in touch with us.